Due to the limited nature of the items we offer exchanges only and no refunds. Our return policy lasts until 7 days after the item is marked as delivered for damage or faulty goods. If you are unhappy with your order or you have received a faulty item, please reach out to us at support@sunriseretro.com and we will be able to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.
FAQ
Returns
- Return + refund policy
Return + refund policy
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- When will my order arrive?
- Can I track my order?
- I just placed an order, when will it ship?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@sunriseretro.com. All you need to do is send us an email with the subject line "CANCEL".
When will my order arrive?
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States from our domestic warehouse: 2-5 Business days
Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Can I track my order?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
I just placed an order, when will it ship?
Please allow 2 - 5 business days of processing and production time for your order to ship out.
Misc
- I have entered an incorrect address!
I have entered an incorrect address!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@sunriseretro.com. If the address is wrong, we can correct this within 24 hours